{"version":"1.0","provider_name":"Blog - Buddy Infotech","provider_url":"https:\/\/buddyinfotech.in\/blog","author_name":"Buddy Infotech","author_url":"https:\/\/buddyinfotech.in\/blog\/author\/buddyinfo-pankaj\/","title":"Personalized IVR: Greeting Your Customers by Name - Blog - Buddy Infotech","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"rxDKO0ukJM\"><a href=\"https:\/\/buddyinfotech.in\/blog\/personalized-ivr-greeting-your-customers-by-name\/\">Personalized IVR: Greeting Your Customers by Name<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/buddyinfotech.in\/blog\/personalized-ivr-greeting-your-customers-by-name\/embed\/#?secret=rxDKO0ukJM\" width=\"600\" height=\"338\" title=\"&#8220;Personalized IVR: Greeting Your Customers by Name&#8221; &#8212; Blog - Buddy Infotech\" data-secret=\"rxDKO0ukJM\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/buddyinfotech.in\/blog\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"Customer experience has become one of the most important factors in business success. When customers contact a company, they expect quick, personalized, and professional service. One technology that significantly improves customer interaction is Personalized IVR (Interactive Voice Response). Personalized IVR systems can recognize callers and greet them by name, creating a more engaging and human-like [&hellip;]"}