How to Set Up a Viber Business Account: Step-by-Step Guide

Setting up a Viber Business Account is a straightforward process that allows you to connect with your customers, promote your services, and provide support via Viber’s messaging platform. Here’s a step-by-step guide to help you set up your Viber Business Account:

Step 1: Download the Viber App

If you haven’t already, download the Viber app to your device (iOS or Android) from the App Store or Google Play Store.

  1. Open the App Store (iOS) or Google Play Store (Android).
  2. Search for Viber and tap Install.
  3. Once installed, open the app and sign up with your phone number.

Step 2: Download the Viber Business App

While the regular Viber app is for personal use, businesses need to use the Viber Business App. This version is designed specifically for businesses and offers features such as a business profile, automated replies, and product catalogs.

  1. Go to the App Store or Google Play Store.
  2. Search for Viber Business.
  3. Install the app on your phone.

Step 3: Register Your Business Account

Once the Viber Business app is installed, you need to create a business profile.

  1. Open the Viber Business app.
  2. Enter your phone number and verify it by entering the OTP (One-Time Password) sent to your phone. If you are already using a personal Viber account, you will need to use a different number for the business account (you can also use a landline number).
  3. After verification, Viber will prompt you to set up your business profile.

Step 4: Set Up Your Business Profile

Now, you’ll need to enter essential details about your business to complete your profile.

  1. Business Name: Choose a name that clearly reflects your brand or business. This is what customers will see when they interact with you.
  2. Profile Picture: Upload your company logo or an appropriate image that represents your business. This helps build brand recognition.
  3. Business Description: Write a brief description of your business (e.g., the products or services you offer). This helps customers understand what your business is about.
  4. Business Category: Select the appropriate business category (e.g., Retail, Food, Education, etc.) to help customers find your business based on their interests.

Step 5: Verify Your Business Account

To gain credibility and show customers that your account is authentic, apply for Viber business account verification.

  1. Navigate to the Business Settings within the Viber Business app.
  2. Go to Verification and follow the instructions to submit the necessary documents.
    • You’ll need to provide proof of your business registration and potentially other documentation to prove the legitimacy of your business.
  3. Once approved, your business will get the verified badge next to your name, making your profile more trustworthy to customers.

Step 6: Set Up Automated Messaging (Optional)

Viber allows you to set up automated replies, which can be helpful for customer engagement. This is particularly useful for FAQs or when you’re unavailable.

  1. Go to the Business Settings and tap on Automated Responses.
  2. Set up your Welcome Message to greet customers when they first contact you.
  3. Set up Away Messages or Quick Replies to respond to common questions instantly.

Step 7: Add Your Business Contact Information

Ensure your customers can easily reach you by providing your contact details in the business profile.

  1. Business Hours: Specify your business hours, so customers know when you’re available to respond.
  2. Contact Info: Add a phone number (if different from your Viber number), email address, or a link to your website or social media profiles.
  3. Location: If applicable, add the physical address of your business or a link to your location on a map.

Step 8: Upload Your Product Catalog (Optional)

If you’re selling products, you can upload a catalog to showcase your items directly in Viber.

  1. In the Viber Business app, go to Settings and tap on Catalog.
  2. Add products by including product images, descriptions, and prices.
  3. Organize your catalog by categories, making it easier for customers to browse your offerings.
  4. You can share these products directly with your customers or through your Public Account.

Step 9: Promote Your Viber Business Account

Once your account is set up, it’s time to start promoting your Viber business presence.

  1. Share your Viber Business link on your website, social media pages, and marketing materials to encourage customers to connect with you on Viber.
  2. QR Code: Viber offers a QR code for your business, which customers can scan to directly message you on Viber. This can be added to promotional flyers or business cards.

Step 10: Start Engaging with Customers

Now that your Viber Business account is live, you can start engaging with your customers:

  1. Send Messages: Start conversations with customers, respond to inquiries, and provide personalized support.
  2. Use Viber Communities: Create and manage Viber Communities to interact with a larger group of customers. Share updates, promotions, and useful information.
  3. Run Ads: You can also run Viber Ads and Sponsored Stickers to promote your business to a broader audience, reaching potential customers beyond your followers.

Step 11: Monitor Analytics (Optional)

To improve your customer engagement strategy, monitor your Viber Business Analytics. This feature helps you track metrics like:

  • Message Delivery Rates
  • Customer Interactions
  • Campaign Effectiveness

Use this data to optimize your communication with customers and refine your marketing strategies.

Conclusion

Setting up a Viber Business Account is an easy and efficient way to connect with customers, provide support, and promote your products or services. By following the above steps, you can create a professional, verified business profile, utilize automated responses, and start building relationships with your audience through Viber’s versatile features.

Now that your account is set up, take full advantage of Viber’s tools, including Public Accounts, Communities, Catalogs, and more, to drive engagement and growth for your business.

 

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